What is RPA?

Automate the whole process

RPA (Robotic Process Automation) is a technology based on artificial intelligence and automation technology that interacts with existing user systems based on pre-recorded scripts and accomplishes the desired tasks.
① RPA simulates and enhances the interaction process between humans and computers, taking over the manual operation part of the original workflow and realizing the automation of the whole process.
② RPA is similar to the plug-in system, without the need to transform the existing system, deployed in the customer desktop environment rather than the background server, through the control engine to achieve a large number of repetitive, with the rules of the workflow task automation, and therefore has a small impact on the enterprise's existing systems, basically no coding, the implementation of the cycle is short (generally only one or two weeks), and the non-technical business personnel friendly features.
③ RPA can not only simulate humans, but also can use various AI technologies to achieve some of the traditional must be manually disposed of automated operation goals.

What value can RPA bring to an organization?

Cost savings

The enterprise costs that RPA can reduce consist of three main components: labor costs, administrative costs, and possibly configuration costs. Ernst & Young Consulting says that using RPA can save organizations 50% to 70% of their costs; IDC reports that using RPA can save 30% to 60% of costs. Because RPA has a low barrier to entry, anyone can quickly get up to speed on creating rules. For employees, using RPA can save up to 40% of the time wasted each day on manual digital management tasks.

Cross-platform integration

RPA is application-agnostic, so organizations can use RPA without upgrading or replacing existing systems. RPA robots work seamlessly across front- and back-office software tools, regardless of function or department, eliminating data silos and bridging data barriers for unprecedented enterprise-wide efficiency and collaboration.

Improve accuracy

RPA robots can increase accuracy to 100 percent, eliminating the need for employees to rework forms and achieving near-perfect compliance. For example, industries such as finance and healthcare can utilize the reliability of RPA robots to meet strict compliance standards. RPA in accounting can also bring a whole new level of speed and accuracy to order-to-cash and procure-to-pay processes.

Increase productivity

RPA robots can increase employee productivity by speeding up workflow and independently executing complex business processes in a way that gives them more time to do work that is more valuable to the company. For example, in document-intensive industries such as financial services, insurance services, and the public sector, RPA robots can help employees with tasks such as form filling and claims processing, increasing their productivity while reducing their burden.

Enhance scalability

RPA makes cumbersome business processes more resilient, able to adapt to uncertain times and changing environments. By expanding the digital workforce when needed, it has the flexibility to handle any unplanned workloads.RPA's resources can be dispatched at any time, with the flexibility to scale up or down based on business volume in response to infrequent surges or decreases in business, thus avoiding the need to recruit, train, or demobilize new employees, and eliminating the need for employees to work overtime or multiple shifts.

Improve agility

The reasons why RPA can improve agility include low investment, short cycle time, quick results, and easy to learn. Agility is also reflected in the RPA implementation process. For example, business people are involved with developers during the development process, an agile trait much like "pair programming" or Scrum, and agility is also demonstrated in the maintenance of RPA. Employees can change the robot's configuration and processing rules at any time to meet their operational needs as the business adapts.

Improve customer experience

RPA can assist customer service agents in using multiple systems to query customer information. Introducing RPA into the self-service process can greatly save the customer's processing time, can improve customer satisfaction by 50%, and can also allow customer service personnel to focus more on communication with the customer's business processing. In addition, the use of RPA technology to automatically check information, capture supporting information, and determine business rules for claims processing speeds up the internal processing speed of insurance companies, allows customers to get their claims settled as early as possible, and improves the customer experience.

What results have been achieved with RPA?

The RPA industry is entering a phase of rapid growth, and RPA is moving from small-scale to large-scale adoption in corporate work. At present, 43.8% of enterprises and organizations have begun the application of RPA part of the scope of application, 17.9% of enterprises and organizations in the RPA scale exploration, with the help of RPA industries in the efficiency, accuracy and cost savings and other aspects have achieved unexpected results.

How do we put RPA into action to develop smart solutions?

Ztenith can provide the most intuitive RPA solutions that are easy to use in any industry. Our RPA+AI product platform has automated business processes for Fortune 500 Companies and several large enterprises. We assist our clients to build a complete comprehensive automation management structure at the enterprise level with a strong platform (RPA operations control), light engine (RPA tool vendors), and heavy service (full lifecycle), and to build the right CoE and technical management team around this structure.