Cashiers spend more time daily in dozens of online banking query to download water returns, consuming a lot of manpower time, the need to import automation to replace the repetitive manual work, the use of SAP's RPA tool for the first time to try RPA automation.

In the second half of 2020, the development team first attempted to use SAPIRPA tools to implement automation, under the guidance of SAP technicians to overcome the difficulties, and finally the project was successfully delivered.

At present, five processes have been deployed online, reducing unnecessary repetitive work for business staff and improving work efficiency. In particular, the cashier's bank current download process, the process on-line for the cashier to achieve the equivalent of 1 hour per day to replace manpower hours. With its help, the efficiency of process processing has been significantly improved, the original business workload has been released, and employees will have more time to devote to high value-added work.